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TopMediai’s terms and conditions include a 30-day money-back guarantee for unsatisfied customers. Refunds are processed within one business day upon request, provided the criteria are met. Customers must complete a ‘Request Refund’ form with necessary details. Refunds are granted for technical malfunctions, duplicate purchases, and non-receipt of order information within specified timeframes. Auto-renewal notifications are sent prior to subscription renewals, and refunds are available if contacted within 7 days of renewal. Refunds are credited to the original payment method.